Shipping & Returns
Shipping Policy
Sales Policy:
All sales in our store are conducted online and securely. By completing your purchase, you confirm that you accept the terms described in this policy. Products are sold according to availability in our supplier's stock. In case of unavailability, we will contact you to offer alternatives or cancel the order with a full refund.
Shipping Policy:
We ship all orders within 2 to 5 business days after payment confirmation. Delivery time varies depending on the customer's location and the chosen shipping method, and may take 7 to 15 business days throughout the USA. We offer complete order tracking. Shipping costs are automatically calculated in the shopping cart, with options for free shipping or variable rates depending on weight and destination.
Return & Exchange Policy
Qualifying for Returns/Replacements:
We accept returns and replacements for products that are damaged, defective, not delivered, or incorrectly shipped. If you receive a product with quality issues, please contact us within 30 days of delivery with photos or video showing the problem.
What We Provide:
Defective products: Free replacement shipped to you
Not delivered: Full refund or replacement
Wrong item shipped: Free replacement
What We Don't Accept:
Returns for products that are simply "not wanted" or "don't like" without quality issues are not covered by our supplier. We recommend reviewing product descriptions carefully before purchasing.
How to Request:
Contact us at motiontechshop@outlook.com within 30 days of delivery
Include photos/video of the issue
We'll process your claim with our supplier and send replacement or refund within 5-10 business days
Shipping Costs:
We cover all shipping costs for replacements of defective or incorrect items. For non-delivery cases, full refund includes original shipping.